Mozaico - Delivered bad product and doing nothing to resolve it
I purchased a large mosaic piece for my main floor from Sam Klaimi at Mozaico.com also known as Phoenicianarts.com in Oct 2008. Sam told me it would take 10 days to make. After 10 days, Sam sent me a picture in which I requested changes. It took another two weeks to fix. Sam sent me another picture and I said the sky is still grey and not at all blue as discussed or guaranteed. Sam said the picture is muted but it's fixed and the sky is blue. The mosaic finally arrived from Lebanon last week with grey color sky and it has so many different tile heights that it's now costing me $700.00 to have it sand down before it can be put on the floor. I have tried to contact Sam at Mozaico.com (Phoenicianarts.com) and no one will rectify the issues. He is saying the claim department will call me to but no one ever calls me back.
The mosaic piece is 51" X 70" and cost over 1K. It's costing me so much to hold off construction waiting for the mosaic and now I have to fix it before my guys can even install it. They show lack of ethics, no pride in theirs works and poor services after taking your money.
Monetary Loss: $1150.